At Wingboarding Shop, we’re as passionate about getting your gear to you as we are about catching the perfect wind. Whether you’re kitesurfing, hydrofoiling, or building your dream control bar, we’ve designed our shipping and returns process to be as effortless as gliding across calm waters.

Shipping Information

Order Processing

We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to get your kiteboarding and hydrofoil gear to you:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipping)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days after shipping)

Shipping Areas

We ship globally but currently cannot deliver to some Asian countries and remote regions. If you’re unsure about delivery to your location, please contact our Rider Support Team before ordering.

Our Return Promise

We accept returns within 15 days of delivery for most items, provided they are in original condition with all tags and packaging intact. Your satisfaction is our priority, just like choosing the right foil for your skill level.

⚠️ Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Harnesses and Harness Accessories (worn items)
  • Opened Hardware and installation components
  • Custom-built items from our Build A Bar Workshop
  • Used Control Bars or safety systems

Easy 3-Step Return Process

Step 1: Initiate Your Return

Email our Rider Support Team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

Return Request Template:

Subject: Return Request for Order #[Your Order Number]

Dear Wingboarding Shop Crew,

I’d like to initiate a return for my recent purchase:

  • Order Number: [Insert]
  • Item(s): [Product Name(s)]
  • Reason: [Quality Issue/Size Exchange/Wrong Item/etc.]
[ ] I would like a refund

[ ] I would like to exchange for: [Product Name & Size if applicable]

I confirm the item(s) are unused with original packaging.

Best,

[Your Full Name] [Your Contact Information]

Step 2: Receive Your Return Authorization

Within 24-48 hours (excluding weekends), we’ll email you:

  • Return Authorization Number (RMA)
  • Prepaid return label (for US customers)
  • International return instructions if applicable

Step 3: Ship Your Return

Package items securely in original packaging and include:

  • Completed return form (included in your original shipment)
  • Copy of your invoice

Note: For international returns outside the US, return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method
  • Timeline:
    • Credit Cards: 5-10 business days
    • PayPal: 3-5 business days

Shipping costs are non-refundable except for defective items or our errors.

Exchanges

Want to swap for different gear? We’ll process exchanges once we receive your return.

  • If the new item costs more, we’ll invoice the difference
  • For lower-priced items, we’ll refund the difference

Damaged or Defective Items

If your kiteboarding equipment arrives damaged or defective (rare as perfect wind conditions!), contact us immediately at [email protected] with photos. We’ll arrange expedited replacement at no cost to you.

Pro Rider Tip

Consider our Essentials section for protective gear to keep your equipment in returnable condition. A well-maintained hydrofoil is always ready for its next adventure!

Questions?

Our Rider Support Team is here to help at [email protected] or +1 (502) XXX-XXXX.

Fair winds and happy riding,

The Wingboarding Shop Crew