Privacy Policy

At Wingboarding Shop (“we”, “us”, or “our”), we value your trust as much as we value the perfect wind conditions. Just as we meticulously select premium kiteboarding and hydrofoil equipment, we’re committed to protecting your personal information with industry-leading security measures. This Privacy Policy explains how we collect, use, and safeguard your data when you visit wingboardingshop.com.

1. Who We Are

Wingboarding Shop is your premier destination for high-performance kiteboarding and hydrofoil equipment, serving wind enthusiasts worldwide (excluding some Asian and remote regions). Our headquarters are located at 3873 Cerullo Road, Louisville, US 40202.

2. Information We Collect

Like choosing the right foil for your skill level, we only collect information necessary to enhance your experience:

• Personal Information: Name, email, shipping/billing addresses, phone number when you make a purchase or create an account.
• Payment Information: Credit card details processed through our PCI DSS compliant system (we never store full card numbers).
• Technical Data: IP address, browser type, device information, and pages visited to optimize performance.
• Usage Data: How you interact with our products and website to improve your shopping experience.

3. How We Use Your Information

We handle your data with the same precision as we design our hydrofoil systems:

• Process orders and deliver your wind-powered gear
• Provide customer support as responsive as our control bars
• Improve our website and product offerings
• Send order updates and (with consent) marketing communications
• Prevent fraud and enhance security with military-grade encryption

4. Data Sharing & Disclosure

We treat your data like rare wind conditions – with respect and protection:

• Service Providers: Trusted partners for shipping, payment processing, and IT services (bound by strict confidentiality).
• Legal Requirements: When required by law or to protect our rights and safety.
• Business Transfers: In case of merger or acquisition, with notice.
• Never Sold: We don’t sell your data to third-party marketers.

5. International Data Transfers

While we ship globally (with some exceptions), your data may be processed in the US with appropriate safeguards as secure as our HitchSafe systems.

6. Data Security

We protect your information with the same dedication as we test our Naish kites:

• 256-bit SSL encryption for all transactions
• PCI DSS compliant payment processing
• Tokenization for saved payment methods
• Regular security audits

7. Your Rights

You have control over your data, just like you control your board:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request erasure under certain conditions
• Opt-Out: Unsubscribe from marketing emails
• Restrict Processing: Limit how we use your data

To exercise these rights, contact us at [email protected].

8. Cookies & Tracking Technologies

We use cookies as strategically as a pro rider uses wind patterns:

• Essential Cookies: For shopping cart and checkout functionality
• Performance Cookies: To analyze and improve our site
• Marketing Cookies: (With consent) to show relevant ads

Manage preferences via your browser settings or our cookie consent banner.

9. Children’s Privacy

Our products and website are not designed for users under 16. We don’t knowingly collect children’s data.

10. Policy Updates

We may update this policy as our business evolves. Significant changes will be announced on our website.

Now that you’re informed about our privacy practices, you can shop with the same confidence you have when catching the perfect gust. See you on the water!

The Wingboarding Shop Crew