Welcome to Wingboarding Shop’s FAQ page! As fellow wind-powered adventure enthusiasts, we’ve compiled answers to the most common questions about our premium kiteboarding, hydrofoil, and wingboarding equipment. If you don’t find what you’re looking for below, our rider-support team is always ready to help at [email protected].
About Our Products
What types of products does Wingboarding Shop specialize in?
We specialize in premium wind-powered water sports equipment including:
- Foil Boards and Hydrofoil Boards
- Inflatable Kites and Hydrofoil Kites
- Control Bars and Hardware
- Harnesses and Accessories
- Cameras and Mounts
- Essential gear for kiteboarding and wingboarding
Do you carry products from major brands?
Yes! We proudly offer products from leading brands like Naish, Ozone, and Slingshot. Each product in our inventory is tested and approved by our team of water sports enthusiasts.
How do I choose the right equipment for my skill level?
Our website categorizes products by skill level where applicable. For personalized recommendations, email our rider-support team with details about your experience level, typical riding conditions, and goals. We’re happy to help you select the perfect gear!
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Can I modify or cancel my order after placing it?
Orders process quickly (within 1-2 days), so please contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request before shipment.
Shipping & Delivery
Where do you ship from?
All orders ship from our headquarters at 3873 Cerullo Road, Louisville, US 40202, packed by experienced riders who understand the importance of proper equipment handling.
What shipping options are available?
We offer two shipping methods:
- Express Delivery: 1-2 day processing + 10-15 day transit via DHL/FedEx ($12.95 flat rate)
- Free Standard Shipping: 1-2 day processing + 15-25 day transit via EMS (free for orders over $50)
Do you ship internationally?
Yes! We ship worldwide except to some Asian and remote regions. All international packages include clear customs documentation to help smooth the process.
How can I track my order?
You’ll receive tracking information via email as soon as your order ships. Both our Express and Standard shipping options include full tracking from our warehouse to your door.
What if my gear arrives damaged?
We take great care in packaging, but if damage occurs, please contact us immediately at [email protected] with photos of the damage and packaging. We’ll work quickly to resolve the issue.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the delivery date. Items must be in original condition with all packaging. Return shipping costs may apply – please contact us for return authorization before sending anything back.
How do I initiate a return?
Email [email protected] with your order number and reason for return. We’ll provide instructions and, if approved, a return authorization number.
When will I receive my refund?
Once we receive and inspect your return, we’ll process your refund within 5 business days. Refunds are issued to the original payment method.
Do you offer exchanges?
Yes! Contact our rider-support team to arrange an exchange. You may need to place a new order for the desired item while returning the original purchase.
Account & Technical Support
How do I reset my password?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password.
Can I change my order’s shipping address after placing it?
Contact us immediately at [email protected]. We’ll attempt to update the address if your order hasn’t shipped yet.
Who should I contact for technical questions about products?
Our rider-support team includes experienced water sports enthusiasts. Email [email protected] with any technical questions – we’re happy to help!
Still have questions? Our team of fellow riders is ready to assist! Contact us at [email protected] or explore our website for more information about our premium wind-powered adventure gear.
Wingboarding Shop
Fueling your passion from 3873 Cerullo Road, Louisville, US 40202